Summary

Performs a variety of customer service and administrative activities such as reservations, checking in and out guests, guest requests, answering telephones, and providing exceptional customer service. 

Job Duties

• Greet guests with a friendly and professional manner. 
• Check-in and check-out guests in accordance with hotel procedures
• Collect and record guest information.
• Activate, assign, and deactivate keys for guests. 
• Collect payment from guests for room charges and other fees.
• Use selling techniques to sell rooms when needed. 
• Make and confirm reservations on a daily basis. 
• Answer phones, take messages, and transfer calls to appropriate guests and/or co-workers. 
• Maintain a tidy and clean work area and lobby.
• Be informed of the room condition and availability.
• Resolve customer complaints in a professional manner. 
• Notify management of issues that you can not solve. 
• Communicate with housekeeping, maintenance, and security departments as needed.
• Other duties as assigned.

Skills/Qualifications

• Ability to use computers and other front desk equipment. 
• Ability to follow verbal and written directions.
• Ability to provide written and oral communication skills
• Ability to gain knowledge of front desk procedures
• Ability to positively communicate to guests and co-workers.
• Ability to work scheduled hours.
• Ability to complete applicable front desk forms and communicate any problems or issues to management. 
• High school diploma or equivalent
• Ability to have reliable transportation

Physical Demands

• Walking and standing frequently
• Bending, reaching stooping
• Ability to lift up to 15lbs

Summary

Performs a variety of housekeeping services to clean and maintain guest rooms in accordance with established standards. Provide exceptional customer service when the opportunity arises. 

Job Duties

• Thoroughly clean hotel rooms.
• Make beds with clean linens including sheets, blankets, pillow cases, etc. 
• Remove dirty linen from room.
• If applicable, wash and fold laundry. 
• Remove trash and/or debris from floors empty trash, clean shelves, clean mirrors, etc.
• Mop and/or vacuum floors. 
• Wipe down base boards, window sills, door frames, tables, and furniture. 
• If applicable, clean kitchen appliances such as stoves, fridges, and microwaves.
• Clean and disinfect bathroom including bathtub, tile, flooring, vanity, and walls.
• Replenish room and bathroom supplies.
• Report status of rooms such as clean/dirty/do not disturb to the housekeeping supervisor in a timely manner. 
• Report maintenance issues to the correct department.
• Report additional cleaning issues to the housekeeping supervisor.
• Other duties as assigned.

Experience

• Previous hotel experience preferred although not required

Skills/Qualifications

• Ability to follow verbal and written directions.
• Ability to gain knowledge of applicable housekeeping procedures
• Ability to positively communicate to guests and co-workers.
• Ability to work scheduled hours.
• Ability to complete applicable housekeeping forms and communicate any problems or issues to management. 
• Ability to have reliable transportation

Physical Demands

• Walking and standing frequently
• Bending, reaching stooping
• Ability to lift up to 15lbs

Performs a variety of repairs/preventative maintenance to hotel and hotel rooms. This includes work orders, pool readings, make-ready, and overall maintenance of the hotel. 

Job Duties

• Make general repairs such as plumbing, patching, painting, electrical work, a/c units, door locks, smoke alarms, ceiling fans, appliance repair, etc.
• Install appliances and electrical fixtures.
• Install and maintain door locks.
• Complete all workorders assigned within allotted time.
• Utilize work order program to efficiently and effectively complete work orders.
• Move appliances and furniture throughout property with the assistance of a dolly.
• Assist in maintaining a clean and tidy maintenance area. 
• Escalate workorder issues to the maintenance supervisor when needed. 
• Provide exceptional customer service when the opportunity arises. 
• Other duties as assigned.

Experience

• 2 year plus experience with general hotel or apartment repairs preferred.

Skills/Qualifications

• Ability to follow verbal and written directions.
• Ability to provide written and oral communication skills
• Ability to gain knowledge of maintenance housekeeping procedures
• Ability to positively communicate to guests and co-workers.
• Ability to work scheduled hours.
• Ability to complete applicable maintenance forms and communicate any problems or issues to management. 
• High school diploma or equivalent
• Ability to have reliable transportation

Physical Demands

• Walking and standing frequently
• Bending, reaching stooping
• Ability to lift up to 60lbs

Acts as a primary visual deterrent to crime while ensuring the safety and comfort of hotel guests and staff. This role involves monitoring property grounds, enforcing hotel policies, and providing professional assistance during after-hours situations or emergencies.

Job Duties

• Perform regular, often random, foot or vehicle patrols of the property, including parking lots, hallways, and amenity areas (pools, gyms) to deter crime.
• Enforce hotel policies, such as quiet hours, parking regulations, and visitor authorization.
• Act as the first responder for after-hours non-emergency situations and security breaches.
• Investigate disturbances and identify potential safety hazards on the premises.
• Maintain detailed Daily Reports (DAR) of activities, incidents, and observed maintenance needs such as broken lights or gates.
• Assist guests with lockouts, directions, or general information with exceptional customer service.
• Serve as the primary liaison with law enforcement, fire, or ambulance services during emergency incidents.
• Other duties as assigned.

Experience

• Previous experience in law enforcement, private security, or a similar safety-related role preferred.
• Experience in a hospitality or residential environment is a plus.

Skills/Qualifications

• Ability to follow verbal and written directions.
• Ability to provide strong written and oral communication skills for incident reporting.
• Ability to positively communicate to guests and co-workers even in high-stress situations.
• Ability to work scheduled hours, specifically overnight or after-hours shifts.
• Ability to complete applicable security forms and communicate problems to management.
• High school diploma or equivalent.
• Ability to have reliable transportation.

Physical Demands

• Walking and standing frequently during property patrols.
• Bending, reaching, and stooping.
• Ability to lift up to 60 lbs if assisting in emergency or equipment movement.